Shipping policy

At The Chef Store, we are committed to processing and delivering our customers’ orders as efficiently as possible. Kindly find below everything you need to know about our shipping process, timelines, and policies.

Free Shipping

We offer free standard shipping within the United States.

Delivery Time

Total Delivery Time = Processing & Handling Time + Transit Time

Our estimated delivery time is from 2 to 15 business days, which includes both order processing and shipping.

Shipping Type	Cost	Order Processing	Transit Time
Standard Shipping	Free	1–10 business days	1–5 business days

Orders placed before 5 PM EST are generally processed within 1–2 business days.
Some products require additional processing time
Each products processing times are clearly displayed on it's respective product page.
Transit times may be affected by public holidays, weather, or carrier-related delays.
A small amount of products may require a longer processing time of up to 2–3 weeks. You’ll see the processing time clearly noted on the respective product pages.

Tracking You Order

You’ll receive status update emails as your order moves through each stage; from placement to processing to shipment.

Once your order ships, you will receive an email containing tracking information so you can monitor the status of your shipment.

You can also look up your order here at any time

Delivery Requirements

Ground Shipments: All ground shipments require a customer signature upon delivery.
LTL Freight Shipments: All LTL freight shipments require customer Inspection at the time of delivery in the driver’s presence. Any and all damage must be noted on the delivery paperwork provided by the driver. Failure to inspect and document the damage voids eligibility for claims or replacements.
After your order ships, you will receive an email with detailed delivery instructions. If anything is unclear, feel free to contact us before your order is delivered

Damaged Shipments

Inspect the shipment upon delivery and note any visible damage on the delivery paperwork.
Take photos of the damaged product and packaging.
Email photos and a copy of the delivery paperwork to cs@thechefstore.com immediately.

We are unable to process claims without the photos and paperwork

Resolution Options:

Refuse the shipment for significant damage. We will file a claim and arrange for a replacement to be shipped
Accept the shipment for minor damage, noting it on the delivery paperwork. We will file a claim for cosmetic damage or for replacement parts along with labor.

Cancellations and Address Changes

Cancellations: Orders may be canceled prior to shipping.
Address Changes: Updates must be requested within 1 business day of placing your order. Once shipped, changes are not possible.