Customer Service
Return and refund policy
At The Chef Store we are committed to your satisfaction and aim to make the return process as simple and easy as possible. Our return policy has been designed to provide clarity, ensuring you understand your options and responsibilities when returning a product. Please review the following details carefully, and feel free to contact us with any questions.
Return Eligibility
- Items must be in the same condition as received, unused, and in their original packaging.
- Returns must be initiated within 30 days of delivery.
How to Initiate a Return
- To start a return, email us at cs@thechesftore.com or use our self-serve Returns and Exchanges Portal here.
- Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.
- Items sent back without an RMA number will not be accepted.
Damages and Issues
- Inspect your shipment upon delivery.
- If an item arrives defective, damaged, or incorrect, please contact us immediately.
- Refer to our Shipping Policy for handling LTL freight shipment issues.
Restocking Fees and Costs
- A 25% restocking fee will apply to all returns, except for defective or damaged items.
Return Method
- Shipping: Returns must be shipped back to us. Customers are responsible for arranging and paying for the return shipping.
- If you need assistance in arranging return shipping, please contact us for guidance.
Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method within 14 business days.
- Refunds will reflect the purchase price minus the 25% restocking fee.
- If more than 30 days have passed since your refund was approved, please contact us at cs@thechefstore.com.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or made-to-order items.
If you have questions about your specific item, please contact us prior to initiating a return.
Contact Us
If you have additional questions, We’re here to help!
Email: cs@thechefstore.com
Phone: +1 (347) 573-9742
Address: 1420 Freeport Loop, Suite 10B,
Brooklyn, NY 11239, United States
Business Hours: Mon - Thu (9am - 5pm EST)